What if Your Avatar Looks Like You? Dual-Congruity Perspectives for Avatar Use1
Authors: Suh, Kil-Soo; Kim, Hongki; Suh, Eung Kyo
Journal: MIS Quarterly (2011)
DOI: 10.2307/23042805
As broadband Internet access and virtual reality technology rapidly expand, virtual worlds and three-dimensional avatars will become more pervasive and widely adopted. In virtual worlds, people assume an identity as an avatar and interact with each other. The objective of this study is to theorize how users form attitudes and intentions regarding avatars in realistic, task-focused virtual world settings. To investigate these effects, this study proposes a conceptual framework based on dual-congruity perspectives (self-congruity and functional congruity). The results show that the more closely an avatar resembles its user, the more the user is likely to have positive attitudes (e.g., affection, connection, and passion) toward the avatar, and the better able to evaluate the quality and performance of apparel products. In the end, these positive attitudes toward an avatar and its usefulness positively affect users’ intentions to use the avatar. Based on this study, we propose that avatars representing users’ actual appearance may be helpful in experiencing and evaluating some business areas related to users’ lives in the real world (e.g., virtual apparel shopping, matchmaking, plasti…