Evaluating Information Systems Projects: A Multidimensional Approach
Authors: Fitzgerald, Guy
Journal: Journal of Information Technology (1998)
DOI: 10.1177/026839629801300102
<jats:p>Evaluation of IS/IT investments is a notoriously difficult area. Some doubt that IT investments are ever really productive; others point to mismeasurement as a major reason for such a conclusion and for the so-called IT ‘productivity paradox’. The paper reviews traditional approaches to IS/IT evaluation, and discusses their limitations. An eight-stage, multidimensional approach is then put forward to address those limitations.</jats:p>