Evaluating business information systems: reflections on an empirical study
Authors: FARBEY, B.; TARGETT, D.; LAND, F.
Journal: Information Systems Journal (1995)
DOI: 10.1111/j.1365-2575.1995.tb00097.x
<jats:p><jats:bold>Abstract.</jats:bold>A leading vendor of information technology (IT) systems commissioned the authors to investigate how its clients made their decision to acquire new systems, what benefits they expected to gain, and the kind of evaluation procedures used both before taking the decision to go ahead and subsequently when the systems were in operation. The 16 organizations participating in the study had all purchased major systems and were willing to talk frankly about their experiences. The results of the research have been extensively reported elsewhere. The purpose of this paper is to draw out the implications for IT management. The paper opens with a summary of the findings of the original research. The main part of the paper consists of six case studies from which the management issues are drawn out.</jats:p>