Comparing Potential and Actual Innovators: An Empirical Study of Mobile Data Services Innovation1
Authors: Kankanhalli, Atreyi; Ye, Hua (Jonathan); Teo, Hock Hai
Journal: MIS Quarterly (2015)
DOI: 10.25300/misq/2015/39.3.07
Firms are increasingly opening up their innovation efforts to allow users to tap into the benefits they can offer, such as mobile data service (MDS) innovation on iOS and Google Android platforms. For this purpose, platforms typically provide toolkits to facilitate user participation, aiming to create an ecosystem for sustainable innovation. However, with the barriers to user innovation and attrition of existing innovators, it could be challenging for firms to attract and sustain users’ MDS innovation. With the possible benefits from user innovation, and considering the challenges faced, firms need to understand how to influence potential user innovators to take part and to encourage extant user innovators to innovate again. However, there is a lack of comprehensive research and understanding of what drives users’ intentions to innovate services and the differences in the antecedents of such intention between potential and actual user innovators. Further, although prior studies have suggested that toolkits can support user innovation, little research has theorized and empirically tested their influence. Motivated thus, this study proposes a model based on (1) user innovation theor…