A Framework for Evaluating Organizational Choice and Process Redesign Issues
Authors: Brooke, Carole
Journal: Journal of Information Technology (2000)
DOI: 10.1177/026839620001500103
<jats:p>This paper presents a new framework for the evaluation of organizational choice primarily within the context of process redesign issues and the information technology support of those ideas. Through a process of scenario generation, the framework is designed to identify and evaluate choices in work organization and to make more explicit the implications that such choices might have for people and work roles. A central aim is to encourage the participation of different organizational stakeholders in the evaluation process. Process redesign has hitherto tended to be explored predominantly through software engineering and functionally driven approaches. The framework presented here offers a counterbalance to those works by offering an organizational perspective. It is based on a broad, scenario-generating technique which is firmly rooted in the organizational vision of a broad range of interest groups. Some work has already been undertaken in this field. Previous research has demonstrated the value of taking a broader organizational approach to workplace technology redesign and shown that the involvement of a wide range of stakeholders during evaluation can result in some ver…