Enterprise architecture implementation as interpersonal connection: Building support and commitment
Authors: Dale, Mark; Scheepers, Helana
Journal: Information Systems Journal (2020)
DOI: 10.1111/isj.12255
<jats:title>Abstract</jats:title><jats:p>Although architects are often made responsible for enterprise architecture implementation (EAI), they are dependent on business executives to fund the technology products and technology executives to provide staff and resources to support their implementation. Moreover, existing research into EAI focuses on the technical and social conditions associated with EAI success and failure and, to a lesser extent, on the influence of interpersonal interactions between architects and their stakeholders through which the EAI is enacted. Against that backdrop, we examine EAI from the perspective of the architects and their stakeholders with a focus on how architects can build commitment to and support for implementation of the selected technology products and programmes. Specifically, we rely on communities of practice (CoP) theory to investigate two cases of EAI with a focus on practices that enabled or prevented the architects from building communities with requisite commitment to and support for their efforts. We find that whilst the involved architects were required to liaise with business and technology stakeholders, their practices did not allow…