Beyond Categories: A Flow-Oriented Approach To Social Justice on Online Labor Platforms
Authors: Baygi, Reza M.; Introna, Lucas D.; Ostovar, Mahya
Journal: MIS Quarterly (2024)
<jats:p>Online labor platforms (OLP) are transforming long-established employment relations, raising questions for researchers and policymakers alike as to the social justice implications of this increasingly pervasive, algorithmic, and platform-mediated form of work. In investigating this issue, this paper makes a case for complementing current category-based approaches to social justice, prevalent in literature and policy on OLPs, with a flow-oriented approach that recognizes the diversity of gig work trajectories when it comes to the situated enactment of social (in)justice. Inspired by the recent work of Tim Ingold and building upon seminal work on social justice by Rawls and Sen, we develop a synthetic framework for revealing the social justice implications of OLPs, in terms of the enactment of opportunities and/or barriers, from three perspectives: access to resources, capabilities to function, and correspondences with flows. The latter perspective temporally reinterprets the former two and offers a processual flow-oriented approach to social justice. We further substantiate and showcase the added value of our approach through an empirical investigation of different gig work…