Value Analysis: Justifying Decision Support Systems
Authors: Keen, Peter G. W.
Journal: MIS Quarterly (1981)
DOI: 10.2307/249154
<jats:p>Managers face a dilemma in assessing DSS proposals. The issue of qualitative benefits is central, but they must find some way of deciding if the cost is justified. A general weakness of the cost-benefit approach is that it requires knowledge, accuracy, and confidence about issues which for innovations are unknown, ill-defined, and uncertain. The benefit of a DSS is the incentive for going ahead. The complex calculations of cost-benefit analysis are replaced in value analysis by rather simple questions about its usefulness.</jats:p>