Coping knowledge boundaries between information system and business disciplines: An intellectual capital perspective
Authors: Hsu, Jack Shih-Chieh; Chu, Tsai-Hsin; Lin, Tung-Ching; Lo, Chiao-Fang
Journal: Information & Management (2014)
Information system development can be considered a collaboration between users and developers. The inability to leverage the localized knowledge embedded in these two stakeholders may serve as a barrier that hinders software development work to achieve high performance. Exploring ways to effectively bridge the knowledge boundary to facilitate knowledge delivery across the functional and professional boundaries between users and information system developers is then critical. This study applies an intellectual capital perspective to address the issues around spanning the knowledge boundary between developers and users. Our findings highlighted how important effective knowledge boundary spanning is to both product and project quality. Furthermore, three dimensions of intellectual capital increased the degree to which knowledge boundary spanning was effective. The implications of this study for academics and practitioners are also provided.