Effects of cognitive and social factors on system utilization and performance outcomes
Authors: Im, Ghiyoung
Journal: Information & Management (2014)
This study examines the effects of cognitive and social factors on system utilization and performance outcomes. The literature has paid considerable attention to social influence as a determinant of individual behavior. We combine task-technology fit with concepts from adaptive structuration theory to specify social influence. In our model, we suggest that individuals should receive support from a proper social construction in addition to task-technology fit to achieve performance improvement. Empirical data from 317 individuals across 43 teams in ten companies is used to assess the theoretical model. Our theoretical model is supported by the data.