<b>Research Report</b>—A Confirmatory Factor Analysis of the User Information Satisfaction Instrument
Authors: Doll, William J.; Raghunathan, T. S.; Lim, Jeen-Su; Gupta, Yash P.
Journal: Information Systems Research (1995)
DOI: 10.1287/isre.6.2.177
<jats:p> The structure and dimensionality of the user information satisfaction (UIS) construct is an important theoretical issue that has received considerable attention. Building upon the work of Bailey and Pearson (Bailey, J. E., S. W. Pearson. 1983. Development of a tool for measuring and analyzing computer user satisfaction. Management Sci. 29(5, May) 530–545.), Ives et al. (Ives, B., M. Olson, J. J. Baroudi. 1983. The measure of user information satisfaction. Comm. ACM 26(10, October) 785–793.) conduct an exploratory factor analysis and recommend a 13-item instrument (two indicators per item) for measuring user information satisfaction. Ives et al. also contend that UIS is comprised of three component measures (information product, EDP staff and services, and user knowledge or involvement). In a replication using exploratory techniques, Baroudi and Orlikowski (Baroudi, J. J., W. J. Orlikowski. 1988. A short-form measure of user information satisfaction: A psychometric evaluation and notes on use. J. Management Inform. Systems 4(4, Spring) 44–59.) confirm the three factor structure and support the diagnostic utility of the three factor model. Other researchers have suggested a…