Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model

Authors: Zhao, Ling; Lu, Yaobin; Zhang, Long; Chau, Patrick Y.K.

Journal: Decision Support Systems (2012)

DOI: 10.1016/j.dss.2011.10.022

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