The impact of interactivity of electronic word of mouth systems and E-Quality on decision support in the context of the e-marketplace
Authors: Yoo, Chul Woo; Kim, Yong Jin; Sanders, G. Lawrence
Journal: Information & Management (2015)
This study aims to investigate the impact of the interactivity of electronic word-of-mouth (EWOM) systems and E-Quality on decision support satisfaction. In order to develop hypotheses, we adopted three theoretical lenses: the cognition-to-action loyalty framework, the interactivity theory, and the E-Quality model. The model and measurements were based on literature. A survey was conducted to validate the research model. The findings illustrate that positively influence the website quality. E-Quality was found to have a significant impact on decision support satisfaction. Several theoretical contributions and managerial implications are discussed.