Sun, Shujing

Sun, Shujing has 3 paper(s) in the AIS Basket corpus on Otero.

1. The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter — MIS Quarterly, 2023
2. Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness — Journal of Management Information Systems, 2021
3. Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State — Information Systems Research, 2020