Gunarathne, Priyanga

Gunarathne, Priyanga has 2 paper(s) in the AIS Basket corpus on Otero.

1. When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry1 — MIS Quarterly, 2018
2. Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter — Journal of Management Information Systems, 2017