Wong, Kit Hong

Wong, Kit Hong has 3 paper(s) in the AIS Basket corpus on Otero.

1. The effects of response strategies and severity of failure on consumer attribution with regard to negative word-of-mouth — Decision Support Systems, 2015
2. The effects of customer relationship management relational information processes on customer-based performance — Decision Support Systems, 2014
3. Adoption of e-procurement and participation of e-marketplace on firm performance: Trust as a moderator — Information & Management, 2010