Gnewuch, Ulrich

Gnewuch, Ulrich has 3 paper(s) in the AIS Basket corpus on Otero.

1. Overcoming Breakdowns in Customer-Chatbot Interaction: Design and Impact of Collaborative Repair Strategies — MIS Quarterly, 2026
2. More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents — Information Systems Research, 2024
3. Designing Conversational Dashboards for Effective Use in Crisis Response — Journal of the Association for Information Systems, 2023